Operating Effectiveness Lead Analyst
BengaluruFull-time8–12 yrsPosted over a month ago
Closed
Leadership analyst role at IN1 Cigna Health Solutions in Bengaluru. Needs 8–12 years and a B.Tech or B.E..
About the role
Lead cross‑functional LSS projects end‑to‑end (charter → control), converting VOC into CTQs and measurable outcomes (DPMO↓, FTR↑, NPS↑, AHT↓, rework↓). Drive Lean/Kaizen interventions—waste elimination, standard work, mistake‑proofing, visual management—embedded into run‑ops and IHDS delivery. Quantify and track benefits with IHDS portfolio governance and financial partners.
What you'll do
- Lead cross‑functional LSS projects end‑to‑end (charter → control), converting VOC into CTQs and measurable outcomes (DPMO↓, FTR↑, NPS↑, AHT↓, rework↓)
- Drive Lean/Kaizen interventions—waste elimination, standard work, mistake‑proofing, visual management—embedded into run‑ops and IHDS delivery
- Improve quality across global claims adjudication, enrolment, billing, provider/network & medical review workflows supporting International Health lines of business
- Ensure rigorous compliance with HIPAA, GDPR, and Cigna privacy/security standards for cross‑border PHI/PII; support internal/client audits and enterprise security reviews
- Design/optimize QMS for International Health ops: risk‑based sampling, QA scorecards, calibration routines, and auto‑scoring opportunities
What you need
- Power BI
- Tableau
- R
- Python
- Six Sigma
- Statistics
Good to have
- Dashboarding
- Claims processing
- Data privacy
- ISO 9001
- SPC
- FMEA