Senior Specialist
NoidaFull-timeMid levelPosted 2 months ago
Mid-level IT support role at Infinite Computer Solutions in Noida. Needs a B.Tech, B.E. or B.Sc.
About the role
The Tier-3 NOC/TAC IP/MPLS & Security Support Engineer provides advanced technical support for large-scale service provider or enterprise networks. This role focuses on resolving complex incidents escalated from Tier-1 and Tier-2 teams, ensuring network stability, performing in-depth troubleshooting, and coordinating with vendors for critical issues.
What you'll do
- Incident & Escalation Management
- Act as the highest operational escalation point for complex network and security incidents
- Perform real-time troubleshooting on IP/MPLS backbone, core routers, and security appliances
- Lead Major Incident (P1/P2) bridges and restore service in minimal time
- Work closely with Tier-1/2 NOC teams, providing guidance and technical support
What you need
- Troubleshooting
- Firewalls
- ITIL
- CCNP
- Networking
- Root cause analysis
Good to have
- iOS