Staff Quality Analyst — Service Quality
BengaluruFull-time7–10 yrsPosted 1 week ago
Senior customer support role at Intuit in Bengaluru. Needs 7–10 years and a degree.
About the role
The Staff Quality Analyst is a senior individual contributor responsible for the analytical engine of defect reduction across the Expert Network.
What you'll do
- Analytics Strategy & Defect Measurement
- Design the measurement approach for assigned defect domains: define the defect, the opportunity base
- Build and maintain defect funnels — quantifying defect volume, severity
- Prioritize the defect backlog analytically: rank initiatives by modeled customer impact, and defend the ranking with data when it is contested
- Contribute to the continuous improvement of the quality measurement architecture itself — ensuring we measure the right things, validating that our measures stay true
What you need
- SQL
- Python
- R
- Statistics
- Six Sigma
- Root cause analysis
Good to have
- Compensation and benefits
- Instrumentation
- Kaizen
- Data visualisation
- LLMs