Operation Manager
Jorhat EastFull-timeMid levelPosted 1 week ago
Mid-level operations role at iSHR for IT & Surveillance in Jorhat East. Needs a degree.
About the role
1: Job Purpose Statement (Summarize in one/two statements why this job exists, and the contribution makes to the overall business of the company). Incumbent need to ensure smooth function of operations as per defined SLA timelines and achieve Operational excellence for a particular branch. 2: Duties & Responsibilities (List in the order of importance the duties & responsibilities of this job)
What you'll do
- Responsible for Quotes generation, Policy Issuance, Policy Cancellation / Endorsement issuance / Refunds etc. for all channels / products of respective branch within…
- Providing support for faster claim settlement in coordination with the respective stakeholders
- Ensuring 100% Policy Issuance through MIBL Policy Issuance Portal for respective branch as per defined TAT
- Supporting customers / PoSPs of respective branch in terms of timely resolution of their issues / concerns in coordination with respective stakeholders
- Following up with ICs / IT / HO Operations Team for timely resolution of raised tickets / issues of respective branch
What you need
- Coordination