Customer Service Officer

About the role

We are seeking a Customer Service Representative with experience in SAP and order processing to join our team. The ideal candidate will be responsible for providing exceptional customer service, managing inquiries, and processing orders efficiently while utilizing SAP software.

What you'll do

• Respond to customer inquiries via phone, email, or chat in a professional and timely manner
• Process customer orders, returns, and exchanges through SAP, ensuring accuracy and efficiency
• Resolve customer complaints and issues, focusing on achieving a positive resolution
• Provide product information, order status updates, and process billing inquiries
• Maintain accurate customer records in SAP, including order histories and contact details

What you need

• Customer service
• SAP
• Problem solving