Mobility Specialist
PuneFull-time1–3 yrsPosted over a month ago
Junior customer support role at JIN Johnson Controls in Pune. Needs 1–3 years.
About the role
The Mobility Specialist provides operational support for enterprise mobile services, including mobile device provisioning, carrier support, eSIM management, and user assistance. This role works with employees, mobile service providers, and internal teams to ensure reliable mobile connectivity and timely resolution of mobility-related requests.
What you'll do
- Position Location & Regional Coverage
- Europe, Middle East & Africa (EMEA)
- Each Mobility Specialist will serve as the primary mobility operations resource for their assigned region, providing support for mobile services, carrier relationships
- While aligned to a specific region, team members will collaborate globally to ensure a consistent mobility experience and service delivery model across the organization
- Process mobile service requests including new activations, upgrades, line changes, suspensions, and disconnects
What you need
- Customer service
- Telecom
- Communication
Good to have
- ITIL