i2nd Level Supporter - E-banking
RemoteContractJunior levelPosted 4 days ago
Banking contract role at Jobgether. Remote.
About the role
As an i2nd Level Supporter - E-banking, you will play a key role in maintaining the reliability and performance of digital banking services. You will provide advanced technical support to customers, investigating and resolving issues affecting e-banking platforms and related digital services.
What you'll do
- Provide technical second-level support for digital services and e-banking platforms
- Analyze, troubleshoot, isolate, and resolve technical incidents affecting banking applications and related services
- Manage incident and problem tickets, ensuring timely follow-up and resolution
- Provide telephone-based customer assistance in both German and French
- Handle support requests through telephone, email, and remote-access tools while adhering to established processes and service-level agreements (SLAs)
What you need
- Customer service
- IAM
- iOS
- TCP/IP
- Android
- Firewalls