IT Service Desk Coordinator
RemoteFull-time2–4 yrsPosted 4 days ago
Mid-level IT support role at Jobgether. Needs 2–4 years. Remote.
About the role
We are looking for an organized and customer-focused IT Service Desk Coordinator to support smooth and efficient IT operations across a global organization. In this role, you will act as a central coordination point between end users, service desk agents, and technical teams, ensuring that incidents and service requests are handled effectively.
What you'll do
- Monitor incoming IT incidents and service requests, ensuring tickets are accurately categorized, prioritized, and assigned to the appropriate teams
- Provide initial Level 0 support by collecting relevant information, understanding user issues, and guiding users through basic troubleshooting steps
- Track open, pending, and aging tickets to ensure timely follow-up and identify potential service-level agreement (SLA) risks
- Escalate unresolved or complex issues to the relevant technical teams to support timely resolution
- Maintain clear and consistent communication with end users, service desk agents, and technical teams, keeping all stakeholders informed of ticket progress
What you need
- Active Directory
- Office 365
- Windows
- Troubleshooting
Good to have
- Ticketing tools
- ServiceNow
- JIRA
- Zendesk