QA - Chat and Emails
BengaluruFull-time2–5 yrs20k–₹28k a monthPosted 5 days ago
Mid-level quality assurance role at Jobs at Olyv in Bengaluru. Needs 2+ years and a degree. Pays ₹20,000–28,000 a month.
About the role
QA - Chat and Emails at Jobs at Olyv. Responding to customer inquiries and resolving issues via email and chat.
What you'll do
- Responding to customer inquiries and resolving issues via email and chat
- Ensure that each interaction is handled professionally, empathetically, and with a focus on customer satisfaction
- Adhere to email etiquette standards and follow communication guidelines
- Escalate complex issues to the appropriate team
- Maintain consistent and professional communication while meeting service level agreements (SLAs)
Good to have
- Voice process