QA - Collections_Olyv40
BengaluruFull-time1–3 yrs2 L–₹3 L a yearPosted over a month ago
Junior quality assurance role at Jobs at Olyv in Bengaluru. Needs 1–3 years. Pays ₹2–3 LPA.
About the role
The Quality Analyst is responsible for monitoring collection calls, evaluating agent performance, and ensuring adherence to quality and compliance standards.
What you'll do
- Monitor customer calls and interactions to evaluate agent performance
- Provide actionable feedback to improve agent quality and collections performance
- Use quality evaluation forms to capture insights from monitored calls
- Conduct call calibration sessions with operations teams
- Identify process gaps and support process improvement initiatives
What you need
- Collections
- Voice process