Customer Support / Helpdesk Analyst (Only for women)
ChennaiFull-time2–5 yrsPosted open since oct 2025
Mid-level customer support role at Jobs for Humanity in Chennai. Needs 2+ years.
About the role
Customer Support / Helpdesk Analyst (Only for women) at Jobs for Humanity. Handle customer queries and complaints through calls, emails, or chat in a professional manner.
What you'll do
- Handle customer queries and complaints through calls, emails, or chat in a professional manner
- Ticket creation/Troubleshoot product/service issues and provide timely solutions
- Coordinate with internal teams to resolve escalations and ensure customer satisfaction
- Maintain accurate records of customer interactions and feedback
- Contribute to team coordination and support colleagues when required
What you need
- Customer service
- Escalation handling
- Problem solving
Good to have
- CRM
- MS Office