Help Desk Executive

About the role

Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What you'll do

• Answer all incoming facility-related calls fluently and courteously in English, greeting callers professionally and documenting requests clearly
• Process service requests from employees and management via calls, email, or ticketing systems with complete details
• Tag each request with unique identity numbers to determine nature of issues and dispatch to appropriate department or vendor
• Prioritize, log, and assign requests to relevant technical or service teams based on urgency and category
• Proactively update callers and team members on request status, scheduled maintenance, and service completion timelines

What you need

• Facility management
• MS Office
• PowerPoint