Customer Experience Manager
MumbaiFull-time2–4 yrsPosted over a month ago
Mid-level customer support role at Kapture CX in Mumbai. Needs 2–4 years.
About the role
Customer Experience Manager at Kapture CX.
What you need
- CRM
- Customer service
- Escalation handling
- REST APIs
- Root cause analysis
- SQL
Good to have
- NoSQL
- LLMs
- Postman
- Kafka
- Grafana
- Salesforce