Quality Analyst – Health Coaching
MumbaiFull-time2–5 yrs5.5 L–₹6.5 L a yearPosted over a month ago
Mid-level customer support role at Ketto Online Ventures in Mumbai. Needs 2+ years. Pays ₹5.5–6.5 LPA.
About the role
A good coaching session must be clinically responsible, personally relevant and genuinely helpful—not simply completed on time. As a Quality Analyst – Health Coaching , you will audit interactions between Health Coaches and members to ensure that every session meets MetaGO’s standards for nutrition guidance, coaching effectiveness, empathy, documentation, safety and process adherence.
What you'll do
- Audit Health Coach calls, video sessions, chats and case documentation using an approved quality scorecard
- Evaluate the accuracy and relevance of nutrition and lifestyle guidance
- Assess coaching skills such as active listening, empathy, goal setting, behaviour-change support, motivation and accountability
- Check whether recommendations are personalised to the member’s health conditions, preferences, routine and programme stage
- Verify that coaches reinforce doctor-approved treatment plans without diagnosing, prescribing or suggesting medication changes
What you need
- GLP
- Escalation handling
- SOP writing
- Communication
- Data privacy