Customer Assistance Manager_CREDIT CARD-Hardship Assistance Unit_Noida
NoidaFull-timeMid levelPosted yesterday
Mid-level customer support role at Kotak Mahindra Bank in Noida.
About the role
The Portfolio Manager – Retail Assets is responsible for managing collections and recovery operations within the assigned area. The role involves overseeing repossession activities, coordinating with external agencies, handling legal formalities, and ensuring timely resolution of delinquent accounts.
What you'll do
- Responsible for managing collections and recovery operations within the assigned area
- Monitor and maintain collection performance across the assigned portfolio
- Manage repossession activities and coordinate with repossession agents and sales teams for asset disposal
- Liaise with collection agencies to ensure effective recovery strategies
- Handle legal formalities related to collections and repossession in coordination with the legal department
What you need
- Sales