Customer Resolution Expert
BengaluruFull-time1–3 yrsPosted 1 week ago
Junior customer support role at KreditBee in Bengaluru. Needs 1–3 years and a BBA.
About the role
As a L2/L3 Support in our Customer Support team, you will be responsible for resolving complex customer issues and complaints that have been escalated beyond the initial support level. You will serve as a point of contact for customers who require additional assistance and ensure that their concerns are addressed promptly and effectively.
What you'll do
- Act as the primary point of contact for escalated customer issues, I-Rated Customer issues and complaints
- Investigate and analyze escalated cases to understand root causes and develop effective solutions
- Collaborate with internal teams, including Technical Support, Sales, and Operations, to resolve customer issues promptly
- Communicate with customers in a professional and empathetic manner to de-escalate situations and provide satisfactory resolutions
- Maintain detailed records of escalated cases, including customer interactions, actions taken, and resolutions achieved
What you need
- Customer service
- Escalation handling
- Sales
- Problem solving
Good to have
- CRM