Sea Logistics Customer Care Supervisor, Import
PuneFull-time5–8 yrsPosted 1 week ago
Senior customer support role at Kuehne+Nagel in Pune. Needs 5–8 years.
About the role
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world.
What you'll do
- Play a key role in transporting goods, optimising processes, and fulfilling our customers' promises
- Be responsible for leading, directing + optimizing your customer care location team (CCL) to continuously provide customer excellence + sustainable growth across your…
- Deliver + reinforce our CCL core competencies
- Conduct regular conversations with all direct reports to discuss + ensure traction on delivering performance + development goals
- Ensure the best-in-class customer onboarding + relationship management
What you need
- Customer service
- Logistics
- Escalation handling
- Problem solving