Tech Support Linux L1
PuneFull-timeJunior levelPosted 3 months ago
IT support role at Kwalee in Pune. Needs a B.Tech, B.E. or B.Sc.
About the role
As a Level 1 Linux Administrator, you will be responsible for providing technical support and assistance with Linux-based systems. You will work closely with the Tech Support team to ensure the smooth operation of Linux servers and assist in resolving technical issues.
What you'll do
- Provide first-level technical support to end-users and assist them with Linux-related issues, including user account management, password resets, and application support
- Monitor the performance and health of Linux servers, identifying and addressing potential issues or anomalies
- Diagnose/resolve and Escalate Linux system problems, such as network connectivity issues, hardware failures, and application errors
- Assist in the installation, configuration, and maintenance of Linux-based applications
- Perform massive stack restart/configuration and deployment, Configuration changes as requested by band using tools like Ansible Tower, AWX and Virtual desktops
What you need
- Linux
- Ansible
- Grafana
- Prometheus
- Git
- Kubernetes
Good to have
- Ticketing tools
- ServiceNow
- JIRA
- Zendesk