Senior Technical Consultant – Apple Devices Tenant Migration
Bengaluru, Hyderabad, Pune, Chennai, Greater NoidaFull-time9–16 yrsPosted 4 days ago
Leadership consulting role at Kyndryl in Bengaluru, Hyderabad and 3 more cities. Needs 9+ years.
About the role
As a Senior Technical Consultant (Shift Lead) within the Devices Factory, you will serve as the on‑shift technical authority for high‑volume device migrations between Microsoft 365 tenants for a global multi‑entity enterprise. You will lead execution across a 24x7 factory model, coordinating repeatable, runbook‑driven waves of MAC OS device transition, Kandji/IRU or Automated Device Enrolment (ADE) / Platform Single Sign-On (PSSO) activities.
What you'll do
- Lead end-to-end execution of device migration waves during assigned shifts, ensuring readiness checks, adherence to runbooks, go/no-go criteria
- Own shift-level incident management by triaging and resolving migration issues related to ADE, device enrollment, compliance, conditional access, certificates
- Manage migration operations, including backlog prioritization, ticket handling, SLA adherence, evidence collection, audit documentation, change records
- Drive post-migration validation, hypercare support, root cause analysis, and continuous improvement of runbooks, SOPs
- We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms
What you need
- Stakeholder management
- Process improvement
- Office 365
- SOP writing
- Change management
- Customer success
Good to have
- ITIL
- PowerShell
- Root cause analysis