Service Desk L2 Support
BengaluruFull-time4.5–8 yrsPosted 2 days ago
Senior IT support role at Kyndryl in Bengaluru. Needs 4.5+ years and a degree.
About the role
Are you ready to lead and inspire a team of talented professionals towards delivering services that make a real impact? As a Services Delivery Team Lead at Kyndryl, you’ll have the opportunity to take the lead in guiding our squads towards delivering exceptional end-to-end services. As a facilitator of agile practices, you'll be instrumental in optimizing workflows, identifying bottlenecks, and eliminating obstacles to supercharge squad performance.
What you'll do
- Work in tandem with Delivery Managers to ensure that these customer service priorities are met
What you need
- ITIL
- Customer success
- Root cause analysis
- Six Sigma
- Mainframe
- Troubleshooting