Associate - Warranty Support
ChennaiFull-time3–8 yrsPosted open since jul 2025
Mid-level customer support role at Lennox International in Chennai. Needs 3+ years.
About the role
The company designs, manufactures, markets and services a broad range of products for the heating, ventilation, air conditioning and refrigeration markets (HVACR). The company sells its products and services directly, as well as through distributors, and Company-owned stores. We started our operations in India in Chennai in 2010.
What you'll do
- Process warranty claims: Review, validate, and approve or deny warranty claims
- Process Warranty Claims: Receive, review, and validate warranty claims from customers or dealers
- Ensure all required documentation and information is provided
- Provide clear information about warranty coverage, timelines, and procedures
- Handle complaints or escalations professionally and efficiently
What you need
- Customer service
- Data entry
- SAP
- Salesforce
- Escalation handling
- MS Office
Good to have
- AC repair