Customer Success Representative
MumbaiFull-time2–4 yrsPosted 5 days ago
Mid-level customer support role at Lexlegis AI in Mumbai. Needs 2–4 years and a B.Com or CA.
About the role
The Customer Success Representative is a full-time, on-site role based in Mumbai. This person will make sure every customer in an assigned cluster uses Lexlegis.ai every day and will report to the Manager – Customer Success. A lawyer who logs in once and forgets the password will not renew. A lawyer who uses Lexlegis.ai every day cannot imagine working without it.
What you'll do
- Onboarding new accounts quickly and smoothly
- Running user training sessions for lawyers, Chartered Accountants and court staff
- Monitoring usage across an assigned cluster of accounts
- Handling first line queries personally and coordinating support escalations through to resolution
- Preparing renewal paperwork and flagging expansion signals to the manager
What you need
- Customer success
- CRM
- Sales
- Escalation handling
Good to have
- LLMs