Manager – Customer Success
MumbaiFull-time9–11 yrsPosted 1 week ago
Leadership customer support role at Lexlegis AI in Mumbai. Needs 9–11 years and a CA or LLB.
About the role
The Manager – Customer Success is a full time, on site role based in Delhi NCR. This person will build the Customer Success function from the first playbook onwards, and will lead a team of Customer Success Representatives. Winning a customer is only the start. The real test is whether their lawyers, tax teams and officers use Lexlegis.ai every week, renew without a fight and ask for more seats.
What you'll do
- Owning the renewal book and renewal forecast across every segment
- Reporting gross retention, net revenue retention and adoption every month
- Building onboarding, adoption and quarterly business review playbooks from scratch
- Tracking usage based health scores, so that risk is visible before the customer raises it
- Driving seat expansion and module upsell against a personal target
What you need
- Customer success
- Sales
- Escalation handling
- Upselling
Good to have
- LLMs