Assistant Vice President - Operations
MumbaiFull-timeLead levelPosted 2 months ago
Leadership operations role at Listenlights in Mumbai. Needs a BBA.
About the role
The Assistant Vice President – Operations is responsible for leading, managing, and continuously improving the organization’s operational functions to ensure efficient service delivery, process excellence, regulatory compliance, cost effectiveness, and a high standard of customer and stakeholder satisfaction.
What you'll do
- Strategic and Operational Leadership
- Develop and execute operational strategies that support organizational goals, business growth, and long-term performance
- Translate corporate objectives into clear operational plans, performance targets, and measurable outcomes
- Lead day-to-day operations across relevant functions, ensuring effective coordination, service continuity, and timely execution
- Identify operational risks, business challenges, and improvement opportunities, and implement appropriate corrective and preventive actions
What you need
- Reporting
- Process management
- Process improvement
- Performance management
- Team management
- SOP writing
Good to have
- Employee engagement
- Root cause analysis
- Talent management
- Internal controls
- Operational risk