Associate Vice President - Client Success Engineering
MumbaiFull-time10–12 yrsPosted 1 week ago
Leadership customer support role at LogiNext in Mumbai. Needs 10–12 years and a B.Tech, B.E. or B.Sc.
About the role
You will be collaborating with the client’s operations team, engineering team and other support team members to resolve the issues and to ensure the best possible service and support to our clients. You have deep expertise in supporting platforms catering to enterprise clients. You are an individual driven by SLAs and support metrics.
What you'll do
- Troubleshoot application and software related issues and determine the root cause for the issues
- Work on defined SLAs to ensure that our client receives the best of the services
- Monitor production alerts and escalate the issues for any anomalies in the system
- Ensure complete compliance of ticketing tool and report metrics on a daily basis
- Work with the existing engineering team to maintain highly scalable and secure products
What you need
- Customer success
- REST APIs
- SQL
- MongoDB
- Root cause analysis
- ITIL
Good to have
- Java
- Ticketing tools