Client Success Manager
MumbaiFull-time7–13 yrsPosted 1 week ago
Senior customer support role at LogiNext in Mumbai. Needs 7+ years and a B.Tech, B.E. or B.Sc.
About the role
Client Success Manager at LogiNext. Troubleshoot application and software related issues and determine the root cause for the issues.
What you'll do
- Troubleshoot application and software related issues and determine the root cause for the issues
- Work on defined SLAs to ensure that our client receives the best of the services
- Monitor production alerts and escalate the issues for any anomalies in the system
- Ensure complete compliance of ticketing tool and report metrics on a daily basis
- Work with the existing engineering team to maintain highly scalable and secure products
What you need
- Customer success
- REST APIs
- SQL
- MongoDB
- Root cause analysis
- ITIL
Good to have
- Java
- Ticketing tools