Customer Success Manager
GurugramFull-time3–5 yrsPosted 1 week ago
Mid-level customer support role at Loop Subscriptions in Gurugram. Needs 3–5 years.
About the role
Customer Success Manager at Loop Subscriptions. Own Merchant NPS, retention, product adoption, and revenue expansion via referrals.
What you'll do
- Own Merchant NPS, retention, product adoption, and revenue expansion via referrals
- Manage client relationships end-to-end and drive measurable business impact for merchants
- Monitor client performance, share actionable insights, and support throughout their journey
- Collaborate with marketing on case studies, merchant stories, and product use-case promotion
- Solution-oriented, proactive, and enjoys talking to people
What you need
- Customer success
- Communication