Scaled Customer Success Manager
GurugramFull-time2–4 yrsPosted 1 week ago
Mid-level customer support role at Loop Subscriptions in Gurugram. Needs 2–4 years.
About the role
Scaled Customer Success Manager at Loop Subscriptions. Digital Lifecycle Programs: Design and operate Loop’s 1-to-many Customer Success motion - adoption, renewal readiness, Escalations, custom solutioning and expansion.
What you'll do
- Product Adoption & Customer Value : Analyze product usage signals to identify friction in the customer journey. Design programs that drive adoption of key product…
- Cross-Functional Collaboration: Partner with Product, Support, Sales, and RevOps to surface customer friction, improve lifecycle content
What you need
- Customer success
- Escalation handling
- Sales
- Communication
Good to have
- Marketing automation