Product Specialist
HyderabadFull-time2–5 yrsPosted 1 week ago
Mid-level customer support role at Loyalty Juggernaut in Hyderabad. Needs 2+ years and an MBA, B.Tech or B.E..
About the role
If you are an enterprising individual with a genuine passion for customer engagement and are excited about a career opportunity to offer unique Loyalty solutions to business' challenging problems, this role could be an excellent fit for you.
What you'll do
- Lead end-to-end implementation of GRAVTY® solutions, ensuring delivery within scope, timelines, and quality expectations
- Conduct discovery workshops and gather, analyze, and document business and functional requirements
- Drive UAT, release planning, go-live readiness, and post-production support
- Identify and manage risks, dependencies, issues, and change requests
- Track implementation progress, delivery metrics, and maintain project documentation while ensuring SLA compliance
What you need
- Customer success
- Go-to-market
- Business analysis
- JIRA
- Confluence
- Communication
Good to have
- SQL