Sr Service Support Representative

About the role

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. The environment is dynamic, fast paced and supportive, with a culture of process improvement, collaboration and success.

What you'll do

• Dispatch Service Orders to engineers, scheduling and confirming bookings
• Liaise between customer and engineer keeping both informed of any changes to job bookings
• Ensure service levels for customers are achieved, proactively calling out when there is a risk of non-compliance