Physical Security System Administrator 1 - India
GurugramFull-time6–11 yrsPosted 4 months ago
Senior IT support role at M.C. Dean in Gurugram. Needs 6+ years and a B.Sc or diploma.
About the role
We are seeking a Physical Security System Administrator 1 to join our Security and Electronic Systems (SES) business Unit.
What you'll do
- The position provides Tier 1 helpdesk support
- Main responsibilities include but are not limited to: Provide assistance to end users in accessing and using client Physical Security systems (CCURE, Lenel, Genetec
- Utilize technology-based problem tracking system (i.e., ticketing system) to document helpdesk phone calls
- Support daily operations to include monitoring and reviewing system logs
- Performs root cause analysis on significant issues at appropriate level of support
What you need
- Troubleshooting
- Ticketing tools
- Windows
- Networking
- Hardware
- Root cause analysis