System Administrator 1
HyderabadFull-time6–11 yrsPosted 1 week ago
Senior IT support role at M.C. Dean in Hyderabad. Needs 6+ years and a B.Sc or diploma.
About the role
We are seeking a System Administrator 1 to join our Security and Electronic Systems (SES) business Unit.
What you'll do
- The position provides Tier 1 helpdesk support
- Main responsibilities include but are not limited to: Provide assistance to end users in accessing and using IT systems
- Answer Help desk phone calls; triage initial phone calls providing support and determine when escalation is required
- Utilize technology-based problem tracking system (i.e., ticketing system) to document helpdesk phone calls
- Monitor Enterprise system status for problems such as network outages and or degraded services
What you need
- Troubleshooting
- Windows
- Ticketing tools
- Hardware
- Networking
- SOP writing
Good to have
- Root cause analysis
- Preventive maintenance
- PowerPoint