Customer Service Representative

About the role

The role owns resolution of routine last-mile delivery issues within established guidelines, supporting customers, field operations, and carrier delivery teams to drive timely, successful deliveries and a consistent customer experience. Handle inbound and outbound communications with customers, client personnel, delivery teams, carrier partners, and internal stakeholders via phone, email, and SMS.

What you'll do

• Handle inbound and outbound communications with customers, client personnel, delivery teams, carrier partners, and internal stakeholders via phone, email, and SMS
• Assess customer needs and provide timely, accurate, and effective solutions to delivery-related inquiries, issues, and exceptions
• Monitor assigned delivery routes and teams in real time to support adherence to planned schedules, on-time performance, and successful delivery execution
• Provide real-time route status updates and proactively communicate delivery exceptions, delays, and risks to relevant stakeholders

What you need

• Customer service
• Last-mile delivery