Customer Success Specialist
ChennaiFull-time2–5 yrsPosted 3 days ago
Mid-level customer support role at Maersk GSC (India) P.L. in Chennai. Needs 2+ years and a BBA.
About the role
Ample opportunities for professional and personal growth. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .
What you'll do
- Continually assess customer progress toward states goals and drive expected results in the areas of adoption, usage, business value, friction and overall relationship
- Quickly resolve customer challenges by leveraging resources from across the company as needed
- Manage the CAT allocation process and coordinate with customers to ensure they deliver on the commitment
- Manage the ocean & logistics contract renewals / tender handling by leveraging resources from across the company as needed
- Timely contract renewals & contract management
What you need
- Customer success
- Customer service
- Sales
- Escalation handling
- MS Office
- Communication
Good to have
- CRM
- Salesforce