Intern - MGF NCS Specialist
ChennaiInternshipInternshipPosted over a month ago
Customer support internship at Maersk GSC (India) P.L. in Chennai.
About the role
The role owns resolution of routine last-mile delivery issues within established guidelines, supporting customers, field operations, and carrier delivery teams to drive timely, successful deliveries and a consistent customer experience. Handle inbound and outbound communications with customers, client personnel, delivery teams, carrier partners, and internal stakeholders via phone, email, and SMS.
What you'll do
- Handle inbound and outbound communications with customers, client personnel, delivery teams, carrier partners, and internal stakeholders via phone, email, and SMS
- Assess customer needs and provide timely, accurate, and effective solutions to delivery-related inquiries, issues, and exceptions
- Monitor assigned delivery routes and teams in real time to support adherence to planned schedules, on-time performance, and successful delivery execution
- Provide real-time route status updates and proactively communicate delivery exceptions, delays, and risks to relevant stakeholders
- Report and escalate route and delivery issues as appropriate, coordinating with field operations, carrier teams, and other stakeholders to drive timely resolution
What you need
- Customer service
- Last-mile delivery