Job Posting Title Lead Logistics Customer Experience & Operations Senior Specialist
ChennaiFull-timeSenior levelPosted over a month ago
Senior customer support role at Maersk GSC (India) P.L. in Chennai.
About the role
The position requires strong Lead Logistics domain understanding, advanced stakeholder communication, customer handling capability and the ability to guide junior team members. Own end-to-end Lead Logistics operations post-booking, including shipment execution, documentation, visibility, and reporting across 3PL, 4PL, and DCM workflows.
What you'll do
- Own end-to-end Lead Logistics operations post-booking, including shipment execution, documentation, visibility, and reporting across 3PL, 4PL, and DCM workflows
- Manage complex operational scenarios, exceptions, and customer escalations while ensuring data accuracy and a seamless customer experience
What you need
- Logistics
- Customer handling
- Escalation handling
- Communication