Lead Logistics Customer Experience and Operations Specialist

About the role

The Specialist is responsible for executing day-to-day supply chain operations across 3PL, 4PL and Destination Container Management (DCM) processes. The role exists to ensure accurate, timely and customer-focused operational delivery across shipment tracking, reporting, milestone updates, exception handling and KPI support.

What you'll do

• Responsible for executing day-to-day supply chain operations across 3PL, 4PL and Destination Container Management (DCM) processes
• Execute and manage end-to-end SCM operational activities including shipment tracking, milestone updates, reporting, validation and exception handling
• Support 3PL and 4PL operational workflows including vendor coordination, customer updates, visibility reporting and operational follow-ups

What you need

• Logistics
• Supply chain