Lead Logistics Customer Experience & Operations Specialist

About the role

The Specialist is responsible for executing day-to-day air reverse logistics task in 4PL. The role exists to ensure accurate, timely and customer-focused operational delivery across shipment tracking, reporting, milestone updates, exception handling and KPI support. The position requires strong execution discipline, attention to detail, customer communication through emails and the ability to work in a high-volume, deadline-driven environment.

What you'll do

• Execute and manage end-to-end SCM operational activities including shipment tracking, milestone updates, reporting, validation and exception handling
• Support 3PL and 4PL operational workflows including vendor coordination, customer updates, visibility reporting and operational follow-ups
• Responsible for executing day-to-day air reverse logistics task in 4PL

What you need

• Logistics
• Supply chain