MCL Operations Specialist

About the role

Supports day-to-day customer experience and operational activities within MCL by executing standardized processes related to customer service, case management, and order handling. Ensures timely and accurate handling of customer requests while adhering to defined guidelines and SLAs. Works under supervision with the ability to apply basic judgment within defined frameworks and escalates non-routine issues to senior team members.

What you'll do

• Manage customer service requests through various channels (email, system tools, case management platforms)
• Support order management activities including order creation, validation, and tracking
• Handle customer onboarding activities such as data validation and system updates
• Maintain accurate records of customer interactions, cases, and operational transactions
• Assist in contract management processes by ensuring data accuracy and alignment with agreed terms

What you need

• SOP writing
• Customer service
• Coordination
• Process improvement
• Warehouse operations
• Problem solving

Good to have

• ERP
• Excel