Ocean Customer Experience Specialist - Email

About the role

It involves handling customer queries, managing cases, maintaining relationships, and resolving issues like contracts or disputes.The role is more operational and administrative in nature, where you follow standard processes, handle routine tasks independently, and escalate complex issues when needed.

What you'll do

• Managing customer interactions across channels and ensuring timely resolution of queries
• Handling customer cases efficiently and maintaining accurate updates
• Supporting customer onboarding and maintaining strong customer relationships