Ocean Customer Experience Specialist - French
ChennaiFull-time1–2 yrsPosted 6 days ago
Junior customer support role at Maersk GSC (India) P.L. in Chennai. Needs 1–2 years and a degree.
About the role
Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
What you'll do
- Customer onboarding and relationship management
- Assist customers with their issues keeping close communication with our co-workers locally or overseas to ensure prompt handling of exceptions or concerns
- Deliver a positive customer experience for all customers and ensure a smooth execution of the end-to-end shipment lifecycle by working closely with the customer and…
- Understand customers' business drivers, needs and requirements and build strong relationships with all stakeholders including offshore GSC teams
- Handle incoming customer services queries, issues and exception management
What you need
- Customer service
- Communication
- Customer handling
- Channel sales
- Import/export
Good to have
- SAP
- Salesforce