Ocean Customer Experience Specialist - Inbound Calling

About the role

This is a Customer Experience operations role where the main responsibility is to support customers after they are onboarded. It involves handling customer queries, managing cases, maintaining relationships, and resolving issues like contracts or disputes. Managing customer interactions across channels and ensuring timely resolution of queries

What you'll do

• Managing customer interactions across channels and ensuring timely resolution of queries
• Handling customer cases efficiently and maintaining accurate updates
• Supporting customer onboarding and maintaining strong customer relationships