Ocean Customer Experience Specialist
ChennaiFull-time2–6 yrsPosted 1 week ago
Mid-level customer support role at Maersk GSC (India) P.L. in Chennai. Needs 2+ years.
About the role
This role is part of the Customer Experience (CX) function, focused on delivering high-quality inbound support to U.S.-based customers once they are onboarded into the Maersk ecosystem. The Inbound Customer Service Agent will handle a variety of customer interactions, ensuring timely, accurate, and solution-oriented service.
What you'll do
- Manage inbound customer calls and provide prompt, professional, and accurate assistance
- Handle customer questions related to bookings, shipments, documentation, charges, and general service inquiries
What you need
- Customer service