Process Expert, Operations

About the role

The EMR Operations Sr Process Expert is responsible for managing day-to-day Equipment Maintenance & Repair (EMR) operations, ensuring service excellence, operational efficiency, and compliance with established processes and standards. The role involves leading a team, managing stakeholder relationships, driving process improvements, and delivering performance against defined KPIs and SLAs while maintaining high levels of customer satisfaction.

What you'll do

• Manage daily EMR operations and ensure delivery of agreed operational KPIs and SLAs
• Monitor workflow, productivity, and quality to achieve operational targets
• Handle and resolve vendor and Local EMR queries in a timely and professional manner
• Ensure accurate and timely execution of operational activities related to container maintenance and repair processes