Sales Support Specialist
PuneFull-time2–5 yrsPosted 5 days ago
Mid-level sales role at Maersk GSC (India) P.L. in Pune. Needs 2+ years and a BBA or B.Com.
About the role
The role acts as an extension of the frontline sales team, engaging directly with customers through phone and email while collaborating with cross-functional stakeholders to deliver seamless sales support, resolve customer needs, and execute key commercial initiatives.
What you'll do
- Act as an extension of the Sales team, delivering end-to-end sales support and ensuring seamless execution of commercial activities
- Engage directly with customers via phone, email, and case management platforms to address inquiries and support business needs
- Deliver a high-quality customer experience while adhering to company policies and service standards
- Partner closely with Customer Success Partners, Sales, Sales Operations, CX, Disputes, and other stakeholders to resolve customer requests efficiently
- Manage customer cases through to resolution, ensuring timely follow-up and proactive communication
What you need
- Sales
- CRM
- Customer success
- Customer service
- MS Office
- Communication
Good to have
- Cross-selling