Senior Analyst, AR

About the role

Demonstrate a detailed understanding of processes, policies, and SOPs. Adhere to all internal controls and compliance requirements. Escalate process issues and risks to the Supervisor in a timely manner. Escalate high-risk customers, based on debt ratios and credit exposure, to Sales and Cluster Collection Managers for appropriate action.

What you'll do

• Execute tasks in accordance with established SLAs
• Identify and recommend process improvement opportunities
• Create and send Statements of Account (SOAs) to customers accurately and within agreed timelines, in line with customer-specific SOPs or global standards
• Drive collection activities to ensure timely cash inflow and coordinate with internal stakeholders to resolve issues promptly
• Follow collection procedures and consequences consistently, with no exceptions, and maintain/update collection-related SOPs as required

What you need

• SOP writing
• Accounts receivable
• Internal controls