Senior Technical Program Manager

About the role

This role provides Tier 1 and Tier 2 support for Jira Cloud users across Mastercard programs, ensuring seamless onboarding, issue resolution, and vendor coordination. You will work closely with engineering, product, and vendor teams to maintain operational excellence and drive adoption of Jira Cloud and integrated tools like Aha! and X-ray.

What you'll do

• Serve as the primary contact for Jira Cloud support , handling Remedy tickets, onboarding queries, and user escalations
• Facilitate onboarding of programs to Jira Cloud, including license validation, test case migration, and user provisioning
• Conduct demos and office hours to guide users through Jira workflows and integrations
• Partner with engineering teams to troubleshoot configuration issues, permission models, and data sync errors between Jira and Rally/Aha
• Support CRQ planning and execution for Jira schema updates, field validations, and migration logic enhancements

What you need

• Stakeholder management
• JIRA
• Confluence
• Test cases

Good to have

• Agile