Product Support Spec
PuneFull-time1–4 yrsPosted 3 days ago
Junior IT support role at Medline in Pune. Needs 1+ years and a diploma.
About the role
Under general supervision, provide in depth knowledge and support to various internal product and sales teams.
What you'll do
- Work collaboratively with the Product Support team to ensure that all incoming customer/sales requests are reviewed and resolved or passed to the appropriate group
- Resolve intermediate to difficult problems, while collaborating with more senior level employees on more complex problems/crosses
- Identify and report training deficiencies to Product Manager or Senior Product Support Specialist. Access gaps in product offerings and work with the relevant product…
- Report deficiencies and coordinate with the relevant Product Manager or Senior Product Support Specialist to discuss the set-up of new vendors and items
- Provide administrative support and respond to sales rep questions as needed