Customer Experience Operations Specialist
RemoteContractJunior level33.3 L–₹47.5 L a yearPosted 1 week ago
Customer support contract role at Mercor. Remote; pays ₹33.3–47.5 LPA.
About the role
Customer Experience Operations Specialist at Mercor. Own cross-functional workstreams affecting the expert experience, from onboarding and support to payments and project matching.
What you'll do
- Own cross-functional workstreams affecting the expert experience, from onboarding and support to payments and project matching
- Coordinate several owners across Engineering , Operations , and other teams. Set priorities, run check-ins, unblock work, and hold people to deadlines
- Spot expert friction in feedback, support tickets, and data. Turn it into clear, prioritized asks with respective teams across timezones
- Build and run lightweight processes, dashboards, and playbooks to keep work moving without heavy overhead
- Use AI tools daily to automate repetitive work, summarize feedback, draft processes, and speed up sprint cycles
Good to have
- SQL