Customer Success Engineer - AI SaaS
RemoteContract2–5 yrs23.8 L–₹33.3 L a yearPosted 1 week ago
Mid-level customer support contract role at Mercor. Needs 2+ years and a B.Tech, B.E. or B.Sc. Remote; pays ₹23.8–33.3 LPA.
About the role
Substantial overlap with Pacific Time (PT/PST)
What you'll do
- Investigate talent-reported issues end-to-end. Reproduce bugs, identify root causes, and separate UX friction, model edge cases, and system defects
- Debug across our AI + SaaS stack using telemetry, logs, network inspection, and database queries to understand production behavior
- Triage with sound judgment. Escalate true engineering issues and resolve others via configuration, prompt refinement, or clear user guidance
- Surface systemic patterns and product risks to engineering and product leadership
- Create clear documentation and runbooks to reduce repeat issues and improve resolution speed
What you need
- Customer success
- Next.js
- LLMs
- React
- Flask